Last updated: January 2024
1. Who We Are
Panzer8 operates from 76 Stewart's Rd, Nine Elms, London SW8 4DE. We are the data controller for personal information collected through this website and our services. If you have questions about how we handle your data, you can contact us by phone at 07445 798795 or through the contact form on our website.
2. What Information We Collect
We may collect the following personal information:
- Name, email address, and phone number when you submit our contact form
- Order details and delivery addresses when you place orders directly with us
- Payment information processed securely through third-party payment providers
- Technical data such as your IP address, browser type, and pages visited when you use our website
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries submitted through our contact form
- To process and fulfil food orders
- To arrange catering services you have requested
- To improve our website and services
- To comply with legal obligations
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:
- Contract: Processing necessary to fulfil orders you have placed with us
- Legitimate interest: Processing necessary for running our business, including responding to enquiries and improving our services
- Consent: Where you have given clear consent for us to process your data for a specific purpose
- Legal obligation: Processing necessary to comply with UK law, such as tax and accounting requirements
5. Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:
- Delivery partners (Deliveroo, UberEats) when you order through those platforms
- Payment processors to handle transactions securely
- Our web hosting provider for the operation of this website
- Legal authorities if required by law
6. Data Retention
We keep your personal data only for as long as necessary for the purpose it was collected. Contact form submissions are retained for up to 12 months. Order records are retained for 6 years to meet accounting and tax obligations. You can request deletion of your data at any time, subject to our legal obligations.
7. Your Rights
Under UK GDPR, you have the following rights:
- Right of access: You can request a copy of the personal data we hold about you
- Right to rectification: You can ask us to correct inaccurate data
- Right to erasure: You can ask us to delete your personal data
- Right to restrict processing: You can ask us to limit how we use your data
- Right to data portability: You can request your data in a machine-readable format
- Right to object: You can object to processing based on legitimate interest
To exercise any of these rights, contact us at 07445 798795 or use the contact form on our website. We will respond within one month.
8. Cookies
This website uses essential cookies required for the site to function correctly. We do not use advertising or tracking cookies. Third-party services such as Google Fonts may set their own cookies, which are governed by their respective privacy policies.
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator. You can contact the ICO at ico.org.uk or by phone at 0303 123 1113.
12. Contact
For any questions about this privacy policy or your personal data, please contact us:
Panzer8
76 Stewart's Rd, Nine Elms, London SW8 4DE
Phone: 07445 798795